All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
CANCELLATION BY CUSTOMER
You as a customer can cancel your order anytime up to 2 hours prior to the preferred delivery slot you have chosen for delivery by mailing us at firstname.lastname@example.org . you can also call us at our customer care to cancel the orders but within the operational hours of our call center that is 8:00 am to 10:00 pm all 7 days of the week. In such a case we will refund any payments already made by you for the order within 14 days of your cancellation in the form of a gift voucher. This can be used to pay your subsequent shopping bills when you shop at nctiexpress.com. You can also mail us at email@example.com for a refund of the paid amount directly to the debit / credit card from which you have made the payments. We shall refund the amount back to your debit / credit card within 14 days of receiving such a request.
PARTIAL CANCELLATION BY CUSTOMER
You as a customer can partially cancel your order anytime up to 2 hours prior to the preferred delivery slot you have chosen for delivery by mailing us at firstname.lastname@example.org you can also call us at our customer care to cancel the orders but within the operational hours of our call center that is 8:00 am to 10:00 pm all 7 days of the week. In such a case we will refund any payments already made by you for the order within 14 days of your cancellation only in the form of a gift voucher. This can be used to pay your subsequent shopping bills when you shop at nctiexpress.com.
CANCELLATION BY SITE
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
While every effort has been taken to label the products accurately, errors in data entry and updation may occur. nctiexpress.com reserves the right to cancel the order in case a transaction has been made where the prices indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. nctiexpress.com has full right to cancel any order which does not fall under the service criteria and/or is not from the city, pin code or area where we are currently not servicing.
nctiexpress.com reserves all rights to cancel any order at any time.
RETURN & REFUNDS
We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery(and not beyond that) if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to you through a voucher code on your mail within 14 days. This can be used to pay your subsequent shopping bills when you shop at nctiexpress.com. Once the delivery of the products ordered is received by you we will not honour any return
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will mail you a gift voucher of 10% of your order value to your registered mail id. This can be used to pay your subsequent shopping bills when you shop at nctiexpress.com. We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers. We have no minimum order requirement and there are no delivery charges as well. nctiexpress.com also has same day delivery. All you have to do is order before 2:00 pm and we will deliver it to you the same day evening*. Any order placed after 2:00 pm will be delivered the next day in the slot chosen by you. For example if you place the order before 2:00 pm you can choose 6:00pm to 10:00pm slot. But, if order is placed after 2:00 pm you will receive it the next day in the slot chosen by you. *Subject to availability of the particular slot.
YOU AGREE AND CONFIRM
1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by NCTI GROUP. for redelivery shall be claimed from you.
2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
3. You will provide authentic and true information in all instances where such information is requested of you. NCTI GROUP. reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
MODIFICATION OF TERMS & CONDITIONS OF SERVICE
NCTI GROUP. may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.
nctiexpress.com may suspend or terminate your access to the nctiexpress.com Service at any time for any reason with or without notice to you. You may terminate your nctiexpress.com Service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice.
LIMITATION OF LIABILITY:
In no event shall nctiexpress.com or their respective affiliates, or the shareholders, directors, officers, members, managers, employees, agents or representatives of any of the foregoing, be liable to you or any third party for damages of any kind (including, but not limited to, any direct, indirect, special, punitive, incidental or consequential damages or damages for loss of profits, goodwill or revenue, business interruption, or loss of data) arising out of the use of, access to, reliance on, unavailability of, inability to use or improper use of the nctiexpress.com site, including but not limited to any user content, advice, services, products, and other information and materials contained in or described on the nctiexpress.com site, or the disclosure or misuse of any user’s personal information, even if they have been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort, or otherwise. In any event, nctiexpress.com respective total maximum liability in respect of the nctiexpress.com site or any part thereof, including but not limited to the user content, reviews, advice, services, products, and other information and materials contained in or described on the nctiexpress.com site, in any manner whatsoever, shall be limited the value of the product ordered by you.